Help me buy", "img": { "src": "//images.samsung.com/is/image/samsung/assets/uk/support/contact/buying-new-product.png", "alt": "A bag with arrow sign" }, "child": "tile-1-select_product", "parent": "help_me_buy", "ga": "B_New_Contact:Level_1:Help_me_buy" }, { "id": "help_me_order", "title": "Help choosing your new product
Payment and finance options
Promotions
Call us
Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
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Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
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Help choosing your new product
Payment and finance options
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Help choosing your new product
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Help choosing your new product
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", "img": false, "parent": "help_me_buy-galaxy_book", "ga": "B_New_Contact:Level_1:Help_me_buy:Computing:Galaxy_Book:Payment_and_financing", "href": "/uk/shop-faq/payment-and-financing/" }, { "id": "tile-1--galaxy_book-promotions\nsee_all_our_top_offers_including_trade_in,_care+,_student_offers,_samsung_boost_and_rewards.", "title": "Promotions
Call us
Help choosing your new product
Payment and finance options
Promotions
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Help choosing your new product
Payment and finance options
Promotions
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
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Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Delivery and installation
Track your order
Returns and cancellations
Claim or redeem an offer
Live Chat
Call us
Smart Switch
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0&&void 0!==arguments[0]?arguments[0]:{};_classCallCheck(this,e),this.apiUrl=t.apiUrl||"https://example.execute-api.eu-west-2.amazonaws.com/dev/wait-times",this.elementId=t.elementId||"wait-time",this.updateInterval=null,this.countdownInterval=null,this.waitTimeInSec=0}return e.prototype.waitForElementAndStart=function(){var e=this;new MutationObserver(function(t,n){document.getElementById(e.elementId)&&(n.disconnect(),console.log("Element #"+e.elementId+" detected. Starting updates."),e.startUpdating())}).observe(document.body,{childList:!0,subtree:!0}),document.getElementById(this.elementId)&&(console.log("Element #"+this.elementId+" already exists. Starting updates immediately."),this.startUpdating())},e.prototype.interpretData=function(e){if(!e.data)throw new Error("Invalid API response: data is undefined or null.");var t=e.data,n=t.headings,i=t.rows;if(!i||0===i.length)throw new Error("No data available for the selected filters.");var a={};n.forEach(function(e,t){a[e]=t});var o=i[0][a.M_ASSIGNMENT_ENGINE_AVG_AE_PER_ASSIGNMENT_WORK_QUEUE_WAIT_TIME_0];return{currentWaitTimeMs:o,currentWaitTimeSec:o/1e3}},e.prototype.formatWaitTimeMsToPhrase=function(e){if(e<=0)return"No wait time";var t=e/1e3/60;return t<1?"1 min or less":Math.ceil(t)+" min or less"},e.prototype.updateWaitTime=function(){var e=this,t=document.getElementById(this.elementId);if(t){fetch(this.apiUrl,{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify({report:"ASSIGNMENT_ENGINE",reportingEngine:"PLATFORM",timeField:null,startTime:17425152e5,endTime:1742601599999,timeZone:"Europe/London",page:0,pageSize:10,filters:null,groupBys:null,projections:[{heading:"M_ASSIGNMENT_ENGINE_AVG_AE_PER_ASSIGNMENT_WORK_QUEUE_WAIT_TIME_0",measurementName:"AVG_AE_PER_ASSIGNMENT_WORK_QUEUE_WAIT_TIME",aggregateFunction:"SUM",details:{}}],projectionDecorations:["PERCENTAGE_CHANGE","CHANGE"],projectionFilters:null,sorts:null,streamRequestInfo:null,additional:{Timezone:"Europe/London",translateResponse:"false",widgetId:"67dd27411093d81c52d536a6",exportInfo:"false",MARGIN:"false",showForecast:"false",engine:"PLATFORM",dashboardId:"6797e30ebd3e717c803f3496",chartType:"COUNTER",renderConfig:'{"M_ASSIGNMENT_ENGINE_AVG_AE_PER_ASSIGNMENT_WORK_QUEUE_WAIT_TIME_0":{"measurementFn":"SUM","decorations":["CHANGE","PERCENTAGE_CHANGE"]}}',showRolloverTrends:"false",projectionDecorations:'{"M_ASSIGNMENT_ENGINE_AVG_AE_PER_ASSIGNMENT_WORK_QUEUE_WAIT_TIME_0":["CHANGE","PERCENTAGE_CHANGE"]}'},skipResolve:!1,jsonResponse:!1})}).then(function(e){if(!e.ok)throw new Error("Network response was not ok: "+e.statusText);return e.json()}).then(function(t){if(t.error)throw new Error(t.error.message);var n=e.interpretData(t),i=n.currentWaitTimeMs,a=n.currentWaitTimeSec;if(e.countdownInterval&&clearInterval(e.countdownInterval),i<=0)return e.waitTimeInSec=0,void e.updateWaitTimeDisplay();e.waitTimeInSec=Math.ceil(a),e.updateWaitTimeDisplay(),e.countdownInterval=setInterval(function(){e.waitTimeInSec--,e.waitTimeInSec<=0&&(clearInterval(e.countdownInterval),e.waitTimeInSec=Math.ceil(a)),e.updateWaitTimeDisplay()},1e3)}).catch(function(n){console.error("Error fetching wait time:",n),t&&(t.textContent="Unavailable"),e.countdownInterval&&clearInterval(e.countdownInterval)})}else console.warn('Element with ID "'+this.elementId+'" not found.')},e.prototype.updateWaitTimeDisplay=function(){var e=document.getElementById(this.elementId);if(e)if(this.waitTimeInSec<=0)e.textContent="No wait time";else{var t=1e3*this.waitTimeInSec;e.textContent=this.formatWaitTimeMsToPhrase(t)}},e.prototype.startUpdating=function(){var e=this,t=arguments.length>0&&void 0!==arguments[0]?arguments[0]:6e4;this.updateWaitTime(),this.updateInterval=setInterval(function(){return e.updateWaitTime()},t)},e.prototype.stopUpdating=function(){this.updateInterval&&(clearInterval(this.updateInterval),this.updateInterval=null),this.countdownInterval&&(clearInterval(this.countdownInterval),this.countdownInterval=null)},e.prototype.waitForElement=function(e,t){var n=document.querySelector(e);n?t(n):new MutationObserver(function(n,i){var a=document.querySelector(e);a&&(i.disconnect(),t(a))}).observe(document.documentElement,{childList:!0,subtree:!0})},e}();exports.default=SupportContactWaitTime;},{}],64:[function(require,module,exports){"use strict";Object.defineProperty(exports,"__esModule",{value:!0});var _hbs=require("hbs"),_hbs2=_interopRequireDefault(_hbs),_tilesInfoTestB=require("../../copy/tiles-info-test-B.json"),_tilesInfoTestB2=_interopRequireDefault(_tilesInfoTestB),_saLogin=require("./saLogin"),_saLogin2=_interopRequireDefault(_saLogin),_sprinklrChat=require("./sprinklrChat"),_sprinklrChat2=_interopRequireDefault(_sprinklrChat);function _interopRequireDefault(t){return t&&t.__esModule?t:{default:t}}function _classCallCheck(t,e){if(!(t instanceof e))throw new TypeError("Cannot call a class as a function")}var CardListItem='\n ';_hbs2.default.registerHelper("log",function(t){console.log(t)}),_hbs2.default.registerHelper("class",function(t,e){return!1===t?"sub-tab-sub":"sub-tab"}),_hbs2.default.registerHelper("stringify",function(t){return JSON.stringify(t)}),_hbs2.default.registerHelper("extractH3Content",function(t){var e=document.createElement("div");e.innerHTML=t;var n=e.querySelector("h3");return n?n.textContent.trim():""});var breadcrumbList=[],stateStack=[],chatBot=null,SupportContact=function(){function t(){_classCallCheck(this,t),this.init(),this.events()}return t.prototype.init=function(){var t=this.listItemCopy(),e=CardListItem,n=_hbs2.default.compile(e);this.compiledTemplate=n({listItemCopy:t.help_with}),$("#tab-content-alt").html(this.compiledTemplate);this.buildBreadcrumb({title:"",components:[]},"help_with","Contact us"),this.updateUI(),window.addEventListener("resize",this.badgeRepositon.bind(this)),"www.samsung.com"===window.location.host||"p6-qa.samsung.com"===window.location.host?this.reloadThePageForState():$("#top-banner .logout").show(),this.setupTileHider()},t.prototype.events=function(){var t=this;$("#tab-content-alt .su11-link-card__list-item-wrap").on("click keydown",function(e){if("keydown"!==e.type||"Enter"===e.key||"Space"===e.key){"keydown"!==e.type||"Enter"!==e.key&&"Space"!==e.key||e.preventDefault();var n=e.currentTarget.getAttribute("data-href"),a=e.currentTarget.getAttribute("data-phone"),i=e.currentTarget.getAttribute("data-bot"),r=e.currentTarget.getAttribute("data-custom");if(!n)if(a){var s=$(e.currentTarget).find("h3");if(!s.find(".phone-number").length){var o=a.trim();o=o.replace(/\s/g,""),s.append(''+a+"")}}else{if(r){var c=$(e.currentTarget).find(".custom-cta-row");return $(e.currentTarget).find(".custom-header").hide(),void c.show()}if(!i){var l=e.currentTarget.getAttribute("data-child"),d=e.currentTarget.getAttribute("data-title"),u=e.currentTarget.parentElement.getAttribute("id"),h={title:"",components:[t.listParentCopy(u)]};t.buildBreadcrumb(h,l,d),t.buildListItem("#tab-content-alt",l),t.scrollTo("#bread-crumb")}}}}),$("#btn-back").on("click",function(){t.handleBackButtonClick()}),$("#btn-back").on("keydown",function(e){"Enter"!==e.key&&"Space"!==e.key||(e.preventDefault(),t.handleBackButtonClick())})},t.prototype.setupTileHider=function(){var t=["Samsung SmartThings queries"],e=function e(n){if(1===n.nodeType){if(n.classList&&n.classList.contains("su11-link-card__list-item")){var a=n.querySelector(".su11-link-card__list-item-title");if(a&&t.some(function(t){return a.textContent.trim()===t})&&(n.style.display="none",console.log("Hidden tile with text: "+a.textContent.trim())),n.querySelector(".su11-link-card__list-item-wrap").getAttribute("data-bot")){var i=!1,r=!1,s=!1,o=[];stateStack.map(function(t){o.push(t.parent)}),o.map(function(t){t.includes("Technical product support")?i=!0:t.includes("Samsung Account queries")?r=!0:t.includes("Samsung Apps and Services")&&(s=!0)}),(i&&r||s)&&(n.style.display="none")}}n.childNodes.forEach(function(t){return e(t)})}},n=new MutationObserver(function(t){var n=!0,a=!1,i=void 0;try{for(var r,s=t[Symbol.iterator]();!(n=(r=s.next()).done);n=!0){var o=r.value;o.addedNodes&&o.addedNodes.length>0&&o.addedNodes.forEach(function(t){e(t)})}}catch(t){a=!0,i=t}finally{try{!n&&s.return&&s.return()}finally{if(a)throw i}}});n.observe(document.body,{childList:!0,subtree:!0}),e(document.body),this.tileObserver=n},t.prototype.addLearnMoreCTA=function(){var t=document.getElementById("tile-3--not_found_what_you_re_looking_for_or_would_just_like_to_speak_with_an_expert_click_here_for_options"),e=t.querySelector(".su11-link-card__list-item-wrap"),n=document.createElement("a");n.innerText="Learn More",e.appendChild(n);var a=document.createElement("p");a.innerText="Contact Options",t.insertAdjacentHTML("beforebegin",a)},t.prototype.reloadThePageForState=function(){(new _saLogin2.default).isUserLoggedIn().done(function(t){window.state.isUserLoggedIn&&($("#top-banner .logout").hide(),$("#top-banner .login").hide(),$("#top-banner .col").hide())}).fail(function(){console.log("error")})},t.prototype.handleBackButtonClick=function(){this.goBack(),this.scrollTo("#bread-crumb")},t.prototype.updateUI=function(){(stateStack.length>=2?($("#bread-crumb").show(),$("#btn-back").show(),2==stateStack.length&&this.scrollTo("#bread-crumb")):($("#bread-crumb").hide(),$("#btn-back").hide()),wrap.querySelector(".img-wrapper .badge-icon"))&&(wrap.querySelector(".su11-link-card__list-item-title").style.padding="[desired values]")},t.prototype.handleBackButtonClickOld=function(){stateStack.length>=2&&stateStack[stateStack.length-2].click()},t.prototype.removeForwardBreadcrumbs=function(t){var e=breadcrumbList.findIndex(function(e){return e===t});if(-1!==e){var n=breadcrumbList.length-e-1;breadcrumbList.splice(e+1,n),stateStack.splice(e+1,n)}this.updateUI()},t.prototype.buildBreadcrumb=function(t,e,n){var a=this,i=document.getElementById("bread-crumb");$(i).find(".active").removeClass("active");n.length>30&&(n=n.substring(0,30)+"...");var r=document.createElement("li");r.classList.add("crumb","active");var s=n.indexOf("");if(-1!==s&&(n=n.substring(0,s)),r.innerText=n,r.setAttribute("tabindex","0"),r.setAttribute("aria-label","Breadcrumb: "+n),breadcrumbList.length>0){var o=document.createElement("span");o.innerText=">",$(i).append(o)}$(i).append(r),breadcrumbList.push(r),breadcrumbList.forEach(function(t,e){e>=3?($(t).addClass("hide"),$(t).next("span").addClass("hide")):($(t).removeClass("hide"),$(t).next("span").removeClass("hide"))}),stateStack.push({parent:JSON.stringify(t),child:e}),r.addEventListener("click",function(){a.removeForwardBreadcrumbs(r),$(r).nextAll().remove(),a.buildListItem("#tab-content-alt",e,!1),$(r).addClass("active")}),r.addEventListener("keydown",function(t){"Enter"!==t.key&&"Space"!==t.key||(t.preventDefault(),a.removeForwardBreadcrumbs(r),$(r).nextAll().remove(),a.buildListItem("#tab-content-alt",e,!1),$(r).addClass("active"))}),this.updateUI()},t.prototype.goBack=function(){breadcrumbList.pop(),stateStack.pop();var t=stateStack.length-1,e=document.getElementById("bread-crumb");e.removeChild(e.lastChild),e.lastChild&&"SPAN"===e.lastChild.tagName&&e.removeChild(e.lastChild);var n=e.lastElementChild;n&&n.classList.add("active"),breadcrumbList.forEach(function(t,e){e>=3?($(t).addClass("hide"),$(t).next("span").addClass("hide")):($(t).removeClass("hide"),$(t).next("span").removeClass("hide"))}),this.buildListItem("#tab-content-alt",stateStack[t].child,!1),this.updateUI()},t.prototype.buildListItem=function(t,e,n){var a=this,i=this.listItemCopy(),r=CardListItem,s=_hbs2.default.compile(r)({listItemCopy:i=e?i[e]:n});$(t).html(s),$("#tab-content-alt").find(".su11-link-card__list-item-wrap").off("click keydown").on("click keydown",function(t){if("keydown"!==t.type||"Enter"===t.key||"Space"===t.key){"keydown"!==t.type||"Enter"!==t.key&&"Space"!==t.key||t.preventDefault();var e=t.currentTarget.getAttribute("data-href"),n=t.currentTarget.getAttribute("data-phone"),i=t.currentTarget.getAttribute("data-bot"),r=t.currentTarget.getAttribute("data-custom"),s=t.currentTarget.getAttribute("data-clear");if(n){var o=$(t.currentTarget).find("p");if(!o.next(".phone-number").length){var c=n.trim();c=c.replace(/\s/g,""),o.after(''+n+"")}}else if(i){var l=function(t){var e=document.getElementById("dynamic-favicon");e||((e=document.createElement("link")).id="dynamic-favicon",e.rel="icon",e.type="image/png",document.head.appendChild(e)),e.href=t},d=function(t){t=t||{};var e={_c_6476edf12b41c27ed46beb59:["No"],_c_6476e6822b41c27ed4689e00:["No"],_c_6476e5f12b41c27ed4685f89:["No"],_c_6697e6afad7df57e238974b4:["No"],_c_6697e7a6ad7df57e2395a8c8:["No"]};for(var n in t)t.hasOwnProperty(n)&&(e[n]=t[n]);window.sprChat("updateClientContext",e)},u=function(t,e){void 0===e&&(e=null);var 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Live Chat | Mon-Sun | 8am to 10pm
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Sign Language Support
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
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Call us
Mon-Fri | 8am to 8pm
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
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Mon-Fri | 8am to 8pm
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Bank Holidays | 9am to 6pm
Sign Language Support
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Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
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Bank Holidays | 9am to 6pm
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Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Find out more about payment and finance options including Samsung Upgrade Programme, Pay monthly contracts, Klarna and PayPal
See Also
Request Repair And Check Repair Status | SamsungSamsung Polska | Sklep online | Smartfony, TV, sprzęt AGDPromotions
See all our top offers including trade in, Care+, Student offers, Samsung Boost and Rewards
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Help choosing your new product
Product specifications and demos to help you choose your new product
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Find answers to all your questions for ordering, payment, delivery and returns
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See all our top offers including trade in, Care+, Student offers, Samsung Boost and Rewards
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Instant advice from the experts, plus live Q&A broadcasts
Live Chat | Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Delivery and installation
Check out answers to frequently asked questions
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How to return an item(s), cancel an order and other common questions including price promise
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
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Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
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Check out answers to frequently asked questions
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
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Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
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Bank Holidays | 9am to 6pm
Delivery and installation
Check out answers to frequently asked questions
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How to return an item(s), cancel an order and other common questions including price promise
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Find out how to claim an offer
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Delivery and installation
Check out answers to frequently asked questions
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Find out how to claim an offer
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
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Check out answers to frequently asked questions
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Find out how to claim an offer
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
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Check out answers to frequently asked questions
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Find out how to claim an offer
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Delivery and installation
Check out answers to frequently asked questions
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Find out how to claim an offer
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
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Check out answers to frequently asked questions
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Find out how to claim an offer
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
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Check out answers to frequently asked questions
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Find out how to claim an offer
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Delivery and installation
Check out answers to frequently asked questions
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How to return an item(s), cancel an order and other common questions including price promise
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Find out how to claim an offer
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Delivery and installation
Check out answers to frequently asked questions
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Check the delivery status of your orders, track individual shipments and more
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Find out how to claim an offer
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Delivery and installation
Check out answers to frequently asked questions
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Check the delivery status of your orders, track individual shipments and more
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How to return an item(s), cancel an order and other common questions including price promise
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Find out how to claim an offer
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Find answers to all your questions for ordering, payment, delivery and returns
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Get order support from our Samsung People
Mon-Sun | 8am to 10pm
Call us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
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Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Facebook Messenger
Get support via Facebook Messenger
", "img": false, "href": "https://m.me/samsungUK", "ga": "Test:TPS:computing:memory_storage:Contact:facebook:CON" }, { "id": "tile-not-found-repair-memory-storage-twitter", "title": "X
Get support via X, formerly known as Twitter
", "img": false, "href": "https://twitter.com/SamsungHelpUK", "ga": "Test:TPS:computing:memory_storage:Contact:twitter:CON" }, { "id": "tile-not-found-repair-memory-storage-sign_lang", "title": "Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Chatbot AI and Live Chat
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Call Us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Chatbot AI and Live Chat
Mon-Sun | 24 hours a day
", "img": false, "chat": true, "recommended": false, "ga": "Test:TPS:computing:memory_storage:Contact:chat:CON" }, { "id": "tile-not-found-warranty-information-memory-storage-call", "title": "Call Us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Facebook Messenger
Get support via Facebook Messenger
", "img": false, "href": "https://m.me/samsungUK", "ga": "Test:TPS:computing:memory_storage:Contact:facebook:CON" }, { "id": "tile-not-found-warranty-information-memory-storage-twitter", "title": "X
Get support via X, formerly known as Twitter
", "img": false, "href": "https://twitter.com/SamsungHelpUK", "ga": "Test:TPS:computing:memory_storage:Contact:twitter:CON" }, { "id": "tile-not-found-warranty-information-memory-storage-sign_lang", "title": "Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Chatbot AI and Live Chat
Mon-Sun | 24 hours a day
", "img": false, "chat": "true", "recommended": false, "ga": "Test:TPS:computing:memory_storage:Contact:chat:CON" }, { "id": "tile-not-found-getting-started-memory-storage-call", "title": "Call Us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Facebook Messenger
Get support via Facebook Messenger
", "img": false, "href": "https://m.me/samsungUK", "ga": "Test:TPS:computing:memory_storage:Contact:facebook:CON" }, { "id": "tile-not-found-getting-started-memory-storage-twitter", "title": "X
Get support via X, formerly known as Twitter
", "img": false, "href": "https://twitter.com/SamsungHelpUK", "ga": "Test:TPS:computing:memory_storage:Contact:twitter:CON" }, { "id": "tile-not-found-getting-started-memory-storage-sign_lang", "title": "Sign Language Support
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Call Us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Call Us
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm
Sign Language Support
Mon-Fri | 24 hours a day
", "img": false, "href": "https://www.samsung.com/uk/support/contact/accessibility/", "ga": "Test:TPS:computing:memory_storage:Contact:sign_lang:CON" } ] }}},{}],60:[function(require,module,exports){"use strict";function _classCallCheck(t,e){if(!(t instanceof e))throw new TypeError("Cannot call a class as a function")}Object.defineProperty(exports,"__esModule",{value:!0});var FestiveHours=function(){function t(){_classCallCheck(this,t),this.modal=document.getElementById("modal"),this.closeButton=document.querySelector(".modal .close-button"),this.festiveHours=document.getElementById("festive-hours"),this.festiveHoursOffset=this.festiveHours.offsetTop,this.tabLinks=document.getElementsByClassName("tablinks"),this.tabContents=document.getElementsByClassName("tabcontent"),this.events()}return t.prototype.events=function(){var t=this;this.closeButton.addEventListener("click",function(){return t.closeModal()}),window.addEventListener("click",function(e){return t.outsideClick(e)}),window.addEventListener("scroll",function(){return t.handleScroll()}),Array.from(this.tabLinks).forEach(function(e,s){e.addEventListener("click",function(e){return t.openTab(e,"Tab"+(s+1))})})},t.prototype.openModal=function(){event.preventDefault(),this.modal.style.display="block"},t.prototype.closeModal=function(){this.modal.style.display="none"},t.prototype.outsideClick=function(t){t.target===this.modal&&this.closeModal()},t.prototype.handleScroll=function(){window.pageYOffset>=this.festiveHoursOffset?this.festiveHours.classList.add("fixed"):this.festiveHours.classList.remove("fixed")},t.prototype.openTab=function(t,e){Array.from(this.tabContents).forEach(function(t){t.style.display="none"}),Array.from(this.tabLinks).forEach(function(t){t.classList.remove("active")}),null===t?(document.getElementById(e).style.display="block",Array.from(this.tabLinks).forEach(function(t,e){0===e&&t.classList.add("active")})):(document.getElementById(e).style.display="block",t.currentTarget.classList.add("active"))},t}();exports.default=FestiveHours;},{}],61:[function(require,module,exports){"use strict";function _classCallCheck(t,e){if(!(t instanceof e))throw new TypeError("Cannot call a class as a function")}Object.defineProperty(exports,"__esModule",{value:!0});var SaLogin=function(){function t(){_classCallCheck(this,t),this.init(),this.events()}return t.prototype.init=function(){},t.prototype.events=function(){var t=this;$("#topban-member-signin").off("click").on("click",function(t){t.preventDefault(),$(".nv00-gnb-v4__utility-menu.nv00-gnb-v4__utility-menu--sign-in.loginBtn").trigger("click")}),$("#topban-create-an-account").off("click").on("click",function(t){t.preventDefault(),$(".nv00-gnb-v4__utility-menu.nv00-gnb-v4__utility-menu--sign-in.loginBtn").trigger("click")}),$("#member-signin").off("click").on("click",function(e){e.preventDefault(),t.redirectToAccountSamsungLogin()}),$("#create-an-account").off("click").on("click",function(e){e.preventDefault(),t.redirectToAccountSamsungLogin()})},t.prototype.redirectToAccountSamsungLogin=function(){window.state.isRedirectedToSALogin=!0,this.saveState()&&$(".nv00-gnb-v3__utility-user-menu-link.loginBtn").trigger("click")},t.prototype.isUserLoggedIn=function(){var t="";switch(window.location.host){case"www.samsung.com":t="https://www.samsung.com";break;case"p6-qa.samsung.com":t="https://p6-qa.samsung.com";break;case"hshopfront.samsung.com":t="https://hshopfront.samsung.com";break;case"p6spp-eu-author.samsung.com":t="https://p6spp-eu-author.samsung.com"}if(""!=t||"ie"==site){var e=t+"/aemapi/v6/data-login/callSALogin.uk.json";return $.get(e,function(t){var e=$.trim(window.cookies.getCookie("guid")),o=window.cookies.getCookie("flpe");"Y"===t.redCookieChk&&""!==e&&""!==o&&(window.state.isUserLoggedIn=!0)})}},t.prototype.getAccountDetails=function(){var t,e={siteCode:"uk",hreflang:"en-GB",countryIsoCode:"GBR"};e.siteMeta=$.extend({siteCode:$("#siteCode").val(),multiLanguageEnabled:"Y"===$("#multiLanguageYn").val(),countryIsoCode:$("#countryIsoCode").val(),storeDomain:$("#storeDomain").val(),storeWebDomain:$("#storeWebDomain").val()},e),e.cookie={guid:$.trim(window.cookies.getCookie("guid")),jwtToken:$.trim(window.cookies.getCookie("jwt_"+e.siteMeta.countryIsoCode)),flpe:window.cookies.getCookie("flpe")},e.cookie.encGuid=encodeURIComponent(e.cookie.guid),t="hshopfront.samsung.com"==window.location.host?"/aemapi/v6/mysamsung/scv/newproducts":"/aemapi/v6/mysamsung/scv/products",$.ajax({crossDomain:!0,dataType:"json",type:"GET",data:{siteCode:e.siteMeta.siteCode,top:"100",ncp:Math.random()},url:t,success:function(t){if(null!=t&&t&&200==t.statusCode&&t.resultData&&t.resultData.myProducts){var o=t.resultData.myProducts;(function(t,o){var n=CryptoJS.enc.Utf8.parse("cedc6238tqcf1t4f0vl7g50mc70d6a5a");n=(CryptoJS.AES.encrypt(e.cookie.guid,n,{mode:CryptoJS.mode.ECB,padding:CryptoJS.pad.Pkcs7})+"cedc6238tqcf1t4f0vl7g50mc70d6a5a").substring(0,32);var i=CryptoJS.enc.Utf8.parse(n);n=CryptoJS.AES.decrypt(e.cookie.flpe,i,{mode:CryptoJS.mode.ECB,padding:CryptoJS.pad.Pkcs7}),n=CryptoJS.enc.Utf8.stringify(n),n=JSON.parse(decodeURIComponent(n));var a=!1;if(t=CryptoJS.AES.decrypt(t,i,{mode:CryptoJS.mode.ECB,padding:CryptoJS.pad.Pkcs7}),t=CryptoJS.enc.Utf8.stringify(t),JSON.parse(decodeURIComponent(t)).emailAddr===n.emailAddr&&(a=!0),a&&"uk"==site){var s={};s.firstName=n.firstName,s.lastName=n.lastName,s.email=n.emailAddr,s.guid=o,window.state.userInfo=s,$("#top-banner .login #tb-first-name").html(s.firstName),$("#top-banner .logout").hide(),$("#top-banner .login").show()}})((t=o.basicInfo).flpeValidation,t.guid),e.siteMeta.isShopSite&&function(t,o){e.$ui.shopInfo.countLabels[t]&&e.$ui.shopInfo.countLabels[t].text(o)}("myProducts",t.productCnt),o=o.products.productList.items;for(var n=0;n\n
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\n\n
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\n\n {{#each listItemCopy.components}}\n\n
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\n {{/if}}\n\n \n\n \n\n \n \n\n {{#if this.recommended}}\n Recommended\n {{/if}}\n\n {{#if this.onlineHelp}}\n Online Help\n {{/if}}\n\n {{#if new}}\n New\n {{/if}}\n\n {{{this.title}}}\n \x3c!-- {{this.ga}} --\x3e\n\n\n \x3c!-- {{#if this.chat}}\n Live Chat Wait Time:\n Loading...\n {{/if}} --\x3e\n\n\n\n {{#if this.custom-cta}}\n \n {{#each this.custom}}\n\n {{#if url}}\n \n {{this.cta}}\n \n\n\n {{else}}\n\n\n\n\n\n \n\n {{{this.title}}}\n\n \n\n\n {{/if}}\n {{/each}}\n \n {{/if}}\n\n\n\n {{#if this.notFoundTile}}\n Contact Options\n {{/if}}\n\n\n\n\n\n\n\n\n \n {{#if href}}\n\n {{/if}}\n
\n {{/each}}\n\n
\n
\n {{#each listItemCopy.contactOptions}}\n
\n {{#if href}}\n
\n {{/if}}\n\n \n\n \n\n \n \n\n {{#if this.recommended}}\n Recommended\n {{/if}}\n\n {{#if this.onlineHelp}}\n Online Help\n {{/if}}\n\n {{#if new}}\n New\n {{/if}}\n\n {{{this.title}}}\n\n\n\n \x3c!-- {{this.ga}} --\x3e\n\n {{#if this.custom-cta}}\n \n {{#each this.custom}}\n \n {{this.cta}}\n \n {{/each}}\n \n {{/if}}\n {{#if this.notFoundTile}}\n Contact Options\n {{/if}}\n \n {{#if href}}\n\n {{/if}}\n
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"," "),window.innerWidth<=767)){var n=e.innerText.split(" ");n.length>2&&(e.innerHTML=n.slice(0,2).join(" ")+"
"+n.slice(2).join(" "))}})},t.prototype.listParentCopy=function(t){var e=void 0;for(var n in _tilesInfoTestB2.default)if(e=_tilesInfoTestB2.default[n].components.find(function(e){return e.id===t}))break;return e},t.prototype.listItemCopy=function(){return _tilesInfoTestB2.default},t.prototype.scrollTo=function(t){var e=$(t).offset().top-43;setTimeout(function(){$("html, body").animate({scrollTop:e},500)},100)},t.prototype.hideSmartThingsTile=function(){["tile-3--smartphones-Samsung-SmartThings-queries","tile-3--tablets-Samsung-SmartThings-queries","tile-3--buds-Samsung-SmartThings-queries","tile-3--watches-Samsung-SmartThings-queries","tile-3--accessories-Samsung_SmartThings_queries","tile-3--refrigerators-Samsung-SmartThings-queries","tile-3--laundry-Samsung_SmartThings_queries","tile-3--cooking-samsung_smartthings_queries","tile-3--dishwasher-samsung_smartthings_queries","tile-3-vacuum_cleaners-Samsung_SmartThings_queries","tile-3--tvs-Samsung-SmartThings-queries","tile-3-projectors-Samsung_SmartThings_queries","tile-3-sound-devices-Samsung_SmartThings_queries","tile-3--galaxy-books-Samsung-SmartThings-queries"].forEach(function(t){var e=document.getElementById(t);e&&(e.style.display="none")})},t}();exports.default=SupportContact;},{"../../copy/tiles-info-test-B.json":59,"./saLogin":61,"./sprinklrChat":62,"hbs":5}],65:[function(require,module,exports){"use strict";var _jquery=require("jquery"),_jquery2=_interopRequireDefault(_jquery);require("lity");var _hbs=require("hbs"),_hbs2=_interopRequireDefault(_hbs),_supportcontact=require("./components/supportcontact"),_supportcontact2=_interopRequireDefault(_supportcontact),_festivehours=require("./components/festivehours"),_festivehours2=_interopRequireDefault(_festivehours),_supportContactWaitTime=require("./components/supportContactWaitTime"),_supportContactWaitTime2=_interopRequireDefault(_supportContactWaitTime),_state=require("./state"),_state2=_interopRequireDefault(_state);function _interopRequireDefault(e){return e&&e.__esModule?e:{default:e}}window.$j=_jquery2.default,(0,_jquery2.default)(document).ready(function(){var e,t;e=jQuery,t=e({}),e.subscribe=function(){t.on.apply(t,arguments)},e.unsubscribe=function(){t.off.apply(t,arguments)},e.publish=function(){t.trigger.apply(t,arguments)};window.state=new _state2.default,new _supportcontact2.default;var r=new _festivehours2.default;window.openModal=function(){return r.openModal()}});},{"./components/festivehours":60,"./components/supportContactWaitTime":63,"./components/supportcontact":64,"./state":66,"hbs":5,"jquery":39,"lity":40}],66:[function(require,module,exports){"use strict";Object.defineProperty(exports,"__esModule",{value:!0});var _createClass=function(){function t(t,e){for(var n=0;n
